Frequently Asked
Questions

How much does gym management software cost in Nepal?

Is there a free trial?

Yes. GymNepal Pro offers a 14-day free trial with full access to all features. No credit card is required to start. You can cancel anytime during the trial at no cost.

Are there any setup fees?

No. GymNepal Pro has no setup fees, no installation charges, and no hidden costs. The price you see is what you pay.

Can I upgrade or downgrade my plan?

Yes. You can upgrade or downgrade your plan at any time. Changes take effect immediately, and pricing is prorated.

What features are included in gym management software?

GymNepal Pro includes all essential features in every plan:

• ✓Member management with profiles and contact information
• ✓QR code check-in system for attendance tracking
• ✓eSewa, Khalti, and bank payment support
• ✓SMS automation for renewals and notifications
• ✓Real-time revenue dashboard and analytics
• ✓Class scheduling and trainer management
• ✓Staff accounts with role-based permissions
• ✓Multi-location support

Can I integrate eSewa, Khalti, and bank payments with gym software?

Yes. GymNepal Pro has native eSewa, Khalti, and bank payment support built-in. You can accept digital payments directly to your bank account without third-party processors, international delays, or forex conversion fees.

Does gym software send SMS notifications to members?

Yes. GymNepal Pro includes SMS automation for:

• • Renewal reminders (before membership expires)
• • Payment confirmations
• • Class reminders (reduce no-shows by 15%)
• • Birthday wishes
• • Promotional announcements

SMS is included in all plans at no extra cost.

Can I track attendance and peak hours?

Yes. GymNepal Pro provides attendance tracking with QR check-ins and displays peak hours on a heatmap. You can see which days and times are busiest for capacity planning and staff scheduling.

Does gym software work on mobile phones?

Yes. GymNepal Pro is fully responsive and works on all devices including smartphones, tablets, and desktops. Staff can access the dashboard from anywhere with internet.

Does gym software work offline in Nepal?

GymNepal Pro is cloud-based but supports offline QR check-ins. Members can scan and check in even when internet is temporarily unavailable. Data syncs automatically when connection returns.

How secure is cloud-based gym management software?

GymNepal Pro uses enterprise-grade security with end-to-end encryption, automatic backups, and ISO 27001 certified hosting. Your data is backed up daily and accessible only to authorized staff.

What happens to my data if I cancel?

You can export all your data (members, transactions, attendance, reports) to CSV files at any time. GymNepal Pro retains data for 90 days after cancellation in case you decide to return.

Can staff members access the gym software?

Yes. GymNepal Pro allows you to create staff accounts for managers, trainers, and receptionists. You can set role-based permissions to control what each staff member can access and modify.

How do I import existing gym members to new software?

GymNepal Pro supports bulk CSV import of member data. You can import member names, contact information, membership plans, payment history, and attendance records. Our support team assists with data migration at no extra cost.

Is training provided for gym software?

Yes. GymNepal Pro provides free onboarding training for all new customers. We offer video tutorials, documentation, and live support sessions to help your team get started.

How long does it take to set up gym software?

Most gyms are up and running within 1-2 days. Setup includes: creating your gym profile, configuring membership plans, importing members, and connecting eSewa/Khalti/bank payments. Our support team guides you through each step.

How do I contact gym software support in Nepal?

GymNepal Pro support is available 24/7 via:

• • Email: [email protected]
• • Phone: +977-9767986393
• • Live chat (from dashboard)

Our support team works in Nepal timezone.

What are support hours?

GymNepal Pro support is available 24/7. Our team works Nepal business hours for phone and live chat, with email support available around the clock.

What is the best gym software for Nepal?

GymNepal Pro is the leading gym management software designed specifically for Nepal's fitness industry. It integrates eSewa, Khalti, and bank payments, offers QR check-ins, and provides real-time analytics for 450+ gyms across Nepal.

What gym software do professional gyms in Nepal use?

Professional gyms in Nepal increasingly use cloud-based systems like GymNepal Pro for real-time management and analytics. 450+ gyms across Kathmandu, Pokhara, Lalitpur, Biratnagar, and other cities trust GymNepal Pro.

Can I manage multiple gym locations with one software?

Yes. GymNepal Pro supports multi-location management from a single dashboard. You can view consolidated reports across all branches, manage staff permissions per location, and customize settings for each gym.

Does gym software help with member retention?

Yes. GymNepal Pro's SMS automation sends renewal reminders before membership expires, reducing churn by 20-30%. Attendance tracking helps identify at-risk members, and class reminders reduce no-shows by 15%.

Can I customize membership plans?

Yes. You can create custom membership plans with flexible pricing, duration, and benefits. Set up monthly, quarterly, yearly, or custom plans. Define what each plan includes (gym access, classes, personal training, etc.).